CuvoiaCuvoia

Know what your customers are really telling you.

Customer feedback is buried inside emails, support conversations, post-purchase check-ins and your website contact forms.

Cuvoia brings it all together and turns every customer interaction into a clear picture of what's working, what isn't, and exactly what to improve next.

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Works alongside the tools you already use — Gmail, Outlook, Shopify, Zendesk and more.

app.cuvoia.com / dashboard
Overview
Check-in link/check-in/your-shop
This week at a glance
Updated hourly

42 customer interactions tracked, 11 in the last 7 days. Delivery is the leading theme (28% of cases). Average customer rating is 4.3 / 5.

How customers feel
3★ and below
7
4★ and above
28
Needs attention
5
Customer satisfaction
86%
Outcomes this period
Refunds issued
4
Replacements sent
2
Recovery rate
74%
Total interactions
42
Where issues come from
  • Delivery28%
  • Sizing22%
  • Product quality18%
  • Returns14%
  • Other18%
The problem

Customer feedback lives everywhere.
Clarity lives nowhere.

Every day, your customers tell you exactly what's working and what isn't — across five different places at once. Cuvoia brings it all into a single, honest picture of your business.

Emails
Re: order #4821 — hasn't arrived
Wrong size, exchange?
Loved the packaging!
Important conversations buried in inboxes.
Reviews
4.6
"Beautiful quality but sizing runs small…"
GoogleTrustpilot
Valuable feedback scattered across platforms.
Support chats
Where's my order?
Checking now — one moment.
Still nothing…
Recurring issues hidden in ticket threads.
Post-purchase check-ins
How was your order?
1
2
3
4
5
"Fast delivery, love the fit."
Signals collected but rarely analysed.
Contact forms
Send message
Requests answered, then quietly forgotten.
One clear picture
Too much noise. Not enough clarity.
How Cuvoia works

Your team keeps working. Cuvoia turns every interaction into intelligence.

Cuvoia doesn't replace the tools you already use. It quietly captures what customers are telling you — and turns it into a clearer picture of your business, week after week.

  1. Step 01

    Invite customer feedback

    Every customer gets a simple way to share their experience through a Cuvoia feedback form.

    • Send it as a post-purchase check-in email
    • Include it in follow-up emails
    • Embed it directly on your website's Contact page
    OutcomeEvery customer has a clear way to ask for help, share feedback or request contact — before frustration becomes a complaint or a negative review.
    feedback form
    How was your recent order?
    1
    2
    3
    4
    5
    What could we improve?
    The dress fits well but delivery took a full week longer than promised. Would love faster shipping options next time.
    Send
  2. Step 02

    Understand every interaction

    Every form submission is automatically analysed by Cuvoia. It understands:

    • Why the customer is getting in touch
    • How they feel
    • What the issue is really about
    • Whether they'd like to be contacted
    • Whether it needs immediate attention
    OutcomeEvery submission becomes structured customer intelligence instead of another message sitting inside an inbox.
    ai analysis
    "Dress fits well but delivery took a week longer than promised…"
    Analysed by Cuvoia
    ReasonDelivery complaint
    SentimentMixed → Negative
    TopicShipping speed
    Contact requestedYes
    PriorityNeeds attention
  3. Step 03

    Build customer intelligence automatically

    Every customer interaction adds to a growing picture of your business.

    • Recurring issues surface without reading a single thread
    • Sentiment, contact reasons and product feedback are tracked
    • Emerging trends appear before they show up in your ratings
    OutcomeFounders get a clear understanding of what customers are experiencing without spending hours collecting, organising or analysing the data themselves.
    recurring themes
    This week's recurring themes
    127 interactions
    Delivery speed42
    Sizing accuracy31
    Packaging quality24
    Product quality18
    Return experience12
  4. Step 04

    Understand what drives refunds, replacements and recovery

    Customer interactions don't stop at first contact. Cuvoia follows the outcome of each one.

    • See exactly what led to a refund, a replacement or a save
    • Connect feedback to real business outcomes
    • Spot the products and processes costing you the most
    OutcomeStep in early to fix the same issues before they affect future customers — and protect the revenue you already earned.
    outcomes
    Refunds
    12
    -3
    Replacements
    8
    +1
    Recovered
    19
    +6
    Refund drivers this week
    Sizing – Linen Dress48%
    Delivery – Royal Mail22%
    Quality – Batch #A-204118%
    76% of unhappy customers recovered this week
  5. Step 05

    Continuously improve your business

    Every interaction contributes to a smarter business.

    • See what's improving, what's getting worse and where to focus
    • Replace guesswork with clear, actionable insight
    • Reduce refunds, improve satisfaction and prevent bad reviews
    OutcomeOver time, Cuvoia becomes a complete picture of your customers' experience — helping you make better business decisions without changing how your team already works.
    weekly briefing
    Weekly summary
    Mon 6 July — Sun 12 July
    Delivery satisfaction improved 12%
    Sizing complaints rose on Linen Dress
    Packaging praise up for third week
    Focus next week

    Update the Linen Dress sizing guide and review Batch #A-2041 — projected to reduce refunds by ~30%.

    Compared to last 4 weeks
Early access

Know exactly what to improve next.

Join the first group of founder-led brands using Cuvoia to hear what customers are really saying — and turn that into a better business, week after week.

Join waitlist See the platform