Built to turn customer interactions into business clarity.
Cuvoia connects to the tools you already use and transforms every customer interaction into clear business insight — helping you understand what customers are really telling you and where to improve next.
Actionable insights that drive better customer experiences
| Customer | Rating | Sentiment | Category | Outcome |
|---|---|---|---|---|
Sara Ellis sara@… | negative | Delivery | In progress | |
James Wu james@… | very neg. | Damage | Refund | |
Priya Shah priya@… | positive | Sizing | — | |
Marc Dupont marc@… | positive | Product | — | |
Lily Chen lily@… | neutral | Support | Replacement |
Every interaction, structured and analysed.
Contact reasons, ratings, sentiment, urgency, categories, resolutions and outcomes — captured automatically from every customer touchpoint. Sort, filter and search across your entire customer history in seconds.
- AI categorisation and sentiment on every interaction
- Urgency signals so nothing important slips through
- Recurring themes surfaced across the whole customer base
- Full history tied to each customer, across channels
A weekly briefing on what your customers are telling you.
Cuvoia reads every case, review and message from the last 14 days and writes you a plain-language summary — the trends, the shifts and the specific patterns worth acting on this week.
Delivery complaints are up 38% versus the prior period, almost entirely linked to orders shipped via Royal Mail last weekend.
Sizing sentiment has shifted positive since the new size guide launched — no new fit complaints in the last 7 days.
Three customers requested contact this week; one case remains unresolved and is tagged high urgency.
Catch unhappy customers before they leave a review.
Cuvoia flags at-risk customers, tracks refunds and replacements automatically from Shopify events, and shows you how well every issue was resolved.
At-risk customer detection
Cuvoia surfaces dissatisfied customers immediately so you can reach out through the tools you already use.
Refund & replacement tracking
Refunds, replacements and exchanges from Shopify automatically close the loop on each case.
Outcome analytics
See recovery rate, refund cost and repeat-issue trends so you know where to invest next.
- Email received via Gmail09:14
- Cuvoia AI analysed sentiment · negative09:14
- Linked to Shopify order #104209:14
- Partial refund issued in Shopify · £14.0010:32
- Case auto-resolved by Cuvoia10:33
A branded post-purchase link that turns silence into intelligence.
Every completed check-in feeds Cuvoia's customer intelligence database — so you learn from happy customers as well as unhappy ones.
- One link, prefilled per customer
- Ratings and open feedback in a single tap
- Photos, order context and product feedback
Plugs into the tools you already run.
Cuvoia is the intelligence layer on top — never a replacement.
Available now
Shopify
Orders, customers, refunds and fulfilments flow into cases automatically.
Gmail
Emails become cases. You keep replying inside Gmail.
Coming soon
Built to be quiet, powerful, and honest.
No autopilot. No fake automations. Just clarity on what matters most — the customer.