Contents
- Purpose
- Permitted Use
- Prohibited Activities
- Customer Data
- Security
- Enforcement
- Changes to this Policy
- Contact Us
1. Purpose
Cuvoia is designed to help businesses understand customer interactions by collecting, organising and analysing customer feedback and communication data.
This policy exists to protect our platform, our customers and their data.
2. Permitted Use
You may use Cuvoia only for lawful business purposes.
You may:
- Analyse customer interactions.
- Connect supported business platforms.
- Generate customer insights.
- Improve customer experience using information provided by the platform.
- Share access with authorised members of your organisation where permitted.
3. Prohibited Activities
You must not:
- Use Cuvoia for any unlawful purpose.
- Upload or distribute malicious software, viruses or harmful code.
- Attempt to gain unauthorised access to any account, system or data.
- Attempt to bypass authentication or security controls.
- Reverse engineer, decompile or attempt to copy the platform.
- Interfere with the operation or availability of the service.
- Use automated tools to abuse the platform beyond its intended purpose.
- Upload content that infringes another person's intellectual property rights.
- Use Cuvoia to transmit spam, fraudulent communications or misleading information.
- Misrepresent your identity or your business.
- Use customer data in breach of applicable privacy laws.
4. Customer Data
Businesses remain responsible for ensuring they have the appropriate rights and permissions to process customer information uploaded or connected to Cuvoia.
You must only use Cuvoia with data that you are legally entitled to process.
5. Security
Users are responsible for maintaining the security of their own accounts.
You should:
- Keep your password confidential.
- Enable additional security measures where available.
- Notify Cuvoia immediately if you suspect unauthorised access.
6. Enforcement
If we reasonably believe this policy has been breached, we may:
- Suspend access to the platform.
- Restrict certain functionality.
- Investigate suspected misuse.
- Permanently terminate accounts where necessary.
- Report unlawful activity to the relevant authorities where required by law.
These actions help protect all Cuvoia customers and maintain the integrity of the platform.
7. Changes to this Policy
We may update this Acceptable Use Policy from time to time.
Where significant changes are made, we will update the "Last updated" date and, where appropriate, notify users.
8. Contact Us
If you have any questions about this policy, please contact us.
General enquiries
Support