Contents
- 1. Our Security Approach
- 2. Data Protection
- 3. Infrastructure
- 4. Account Security
- 5. Access Controls
- 6. Third-Party Providers
- 7. Incident Response
- 8. Responsible Disclosure
- 9. Contact Us
1. Our Security Approach
Cuvoia is designed with security as a core principle.
We continually review and improve our systems to help protect customer information and maintain a reliable platform.
Security is considered throughout product development rather than being added afterwards.
2. Data Protection
We take appropriate technical and organisational measures to protect customer information.
These include:
- Encrypted connections (HTTPS/TLS)
- Secure authentication
- Access controls
- Secure cloud infrastructure
- Regular software updates
- Continuous monitoring where appropriate
Businesses remain the owners of their customer data.
Cuvoia never sells customer data.
3. Infrastructure
Cuvoia is hosted using modern cloud infrastructure designed for reliability and security.
We work with trusted infrastructure providers to deliver the platform and continuously monitor platform health and availability.
4. Account Security
To help protect accounts, Cuvoia provides secure authentication and encourages users to:
- Use strong passwords
- Keep login details confidential
- Log out of shared devices
- Contact support immediately if they suspect unauthorised access
5. Access Controls
Access to customer information is restricted to authorised systems and personnel where necessary to operate and support the platform.
We aim to minimise access wherever possible and follow the principle of least privilege.
6. Third-Party Providers
Cuvoia relies on trusted third-party providers for services such as authentication, hosting, payment processing and email delivery.
We carefully select providers that maintain high security standards appropriate for the services they deliver.
7. Incident Response
If we become aware of a security incident affecting customer information, we will investigate promptly and take appropriate action to minimise impact.
Where required by law, affected customers will be notified.
8. Responsible Disclosure
If you believe you have discovered a security vulnerability in Cuvoia, please report it responsibly.
Please include as much information as possible to help us investigate.
Security reports should be sent to:
We appreciate responsible disclosure and will investigate all genuine reports.
9. Contact Us
If you have any questions about security at Cuvoia, please contact us.
General enquiries
Support
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