Contents
- Who We Are
- Information We Collect
- How We Use Your Information
- Customer Data
- AI Processing
- Third-Party Services
- Data Storage & Security
- Data Retention
- Your Rights
- Cookies
- Changes to this Policy
- Contact Us
1. Who We Are
Cuvoia is a customer intelligence platform that helps businesses better understand their customers.
Rather than replacing existing communication tools, Cuvoia works alongside platforms such as Shopify and supported email providers to help businesses collect, organise and understand customer interactions.
Our goal is to transform customer interactions into meaningful business insights that help businesses continuously improve customer experience.
2. Information We Collect
Depending on how you use Cuvoia, we may collect:
Account Information
- Name
- Email address
- Business name
- Password (stored securely through our authentication provider)
Business Information
- Company details
- Website
- Industry
- Branding preferences
Customer Interaction Data
Information submitted through Cuvoia including:
- Customer feedback
- Customer messages
- Customer satisfaction ratings
- Refund outcomes
- Replacement outcomes
- Customer check-ins
Connected Platform Data
Where you choose to connect supported services such as Shopify or email providers, Cuvoia may securely access information required to provide the service.
Technical Information
- IP address
- Browser type
- Device information
- Log information
- Cookies required for the platform to operate securely.
3. How We Use Your Information
We use information to:
- Provide the Cuvoia platform.
- Authenticate users.
- Secure accounts.
- Generate customer intelligence.
- Analyse customer interactions.
- Identify recurring trends and issues.
- Improve platform performance.
- Respond to support requests.
- Communicate important service updates.
- Meet legal obligations.
4. Customer Data
Businesses remain the owners of their customer data.
Cuvoia processes customer interaction data solely to provide the services requested by the business.
We never sell customer data.
We never use customer data for advertising purposes.
5. AI Processing
Cuvoia uses artificial intelligence to help businesses understand customer interactions.
AI may be used to:
- Identify recurring issues
- Summarise customer feedback
- Detect trends
- Generate business insights
- Highlight opportunities for improvement
AI assists businesses in understanding customer information but does not make business decisions on their behalf.
6. Third-Party Services
To provide our services, Cuvoia may integrate with trusted third-party providers including:
- Shopify
- Email providers
- Authentication providers
- Payment providers
- Hosting providers
Only the minimum information required to provide the service is accessed.
7. Data Storage & Security
We use appropriate technical and organisational measures to protect information from unauthorised access, disclosure, alteration or destruction.
These measures include secure authentication, encrypted connections and controlled access to customer information.
Although no online service can guarantee absolute security, protecting customer data remains a core priority for Cuvoia.
8. Data Retention
We retain information only for as long as necessary to provide our services and meet legal obligations.
Businesses may request deletion of their Cuvoia account by contacting support@cuvoia.com.
Once ownership has been verified, associated business data will be permanently deleted unless we are legally required to retain certain information.
9. Your Rights
Depending on your location, you may have rights including:
- Access your information.
- Correct inaccurate information.
- Request deletion of your information.
- Request data portability.
- Restrict certain processing.
- Object to certain processing activities.
Requests can be made by contacting support@cuvoia.com.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect improvements to Cuvoia, changes in legislation or changes to our services.
When significant changes are made, we will update the "Last updated" date and, where appropriate, notify users.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle information, please contact us.
General enquiries
Support